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Project:
To research and write a report on member satisfaction.
Client:
Kerry Evans, Executive Director, Emergency Social Services Association (ESSA)
Responsibilities:
- Researching member satisfaction through surveys and interviews
- Co-writing and editing report
- Providing recommendations to client
Results:
ESSA is a non-profit organization that depends on its membership for support. This report enabled us to suggest several low-cost options that would improve their members' satisfaction with the organization.
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