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Project:
To create a manual to be used to train sales staff on new software.
Client:
Stephen Joyce, President, Sentias Software Corp.
Responsibilities:
- Collaborating with subject-matter experts
- Researching software
- Writing clear instructions
- Creating graphics and screenshots
- User-testing instructions
Results:
This manual takes complex Customer Relationship Management software and breaks it down into small, manageable tasks. The instructions are written in plain language to allow inexperienced users to learn the software easily. The manual is used to train sales staff and for reference.
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